Support

Last updated: 16 October 2026

For most questions, your club's admin is the fastest help: they created your account and can fix your access. For anything else, write to us.

Email: faustogengaalfaro@gmail.com

We aim to reply within a few working days. If something is not working, it helps to say which club you are with, whether you were on the website or the app, your phone model, and what happened.

Common questions

How do I get an account?

SIDEGLASS is private: there is no sign-up. Your club's admin creates your account and sends you a link to set your password.

I forgot my password.

Ask your club's admin for a new sign-in link. It lets you choose a new password.

My sign-in link does not work.

Links expire and work only once. Ask your admin for a fresh one.

I am not getting notifications on my phone.

Check that notifications are allowed for SIDEGLASS in your phone's settings, and that you are signed in to the app.

I don't want the club's marketing emails.

Use the unsubscribe link at the bottom of any of them. It works in one click, without signing in.

How do I see or delete my data?

See Delete your data and the Privacy policy, or write to faustogengaalfaro@gmail.com.